Frequently Asked Questions
Everything you need to know about shopping with NBI
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
What is your return policy?
NBI offers a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I contact customer support?
Our support team is available via email at support@nbi-store.com or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.